Evaluation of the impact of the training in executives of tourist facilities
Authors
Roberto López Boudet, Yadira Reyes Vidal, Ana Teresa Molina AlvarezFiles
Key Information
Journal
Published in Vol. 28 No. 54 (2017) of Ciencia, Docencia y Tecnología.
Ciencia, Docencia y Tecnología is a refereed, multidisciplinary open access scientific journal that aims to contribute to the development of scientific knowledge in Argentina and Latin America. Since 1990 it has been edited and funded by the National University of Entre Ríos and publishes original research articles in Spanish and Portuguese by national and international researchers. Until 2020, CDyT was published in May and November. As of Num. 62 may-ago (2021), it adopts the continuous publication mode, publishing three issues in April, August and December.
About the JournalAbstract
Aware of the need to change their way of organizational management, the Cuban Tourism Ministry has imposed the implementation of competency management in this activity; They must recognize the impact of training currently receiving their managers in the performance of its entities which do not yet have an instrument to evaluate it. On this basis, the Ministry has selected a hotel to demonstrate the need for this in tribute to performance evaluation. Therefore, the aim of this study is to assess the impact of the training received by tour managers through a methodology designed to applied to a Cuban hotel upscale effect. The methodology consists of four stages and it incorporates the system of organizational competences, with indicators of efficiency, and effectiveness that demonstrate that the evaluation of the current training received by its executives is inadequate.
